Frequently Asked Questions
How do I enter a competition?
Choose the competition you would like to enter and select the number of entries you want from the Competition Page. Add them to your basket and checkout with your payment details. You will see a confirmation on screen and receive an email with your Entry Number(s) — check these against the entries list on the Competition Page. You can also enter for free by post — see “How do I enter for free?” below.
Can I enter a competition more than once?
Yes — you can buy as many entries as you like into the same competition, up to any maximum stated on the Competition Page. Free postal entries must each be posted separately; bulk or combined postal entries will only count as a single entry.
How is the winner picked?
Once a competition closes, the winning Entry Number is selected using an independent random number generator. Draws are usually carried out live on our social media channels, or automatically within seven days of the closing date if a live draw is not held. Follow us on Instagram @luckybreakscomps so you do not miss it.
How is the prize delivered?
Once we have confirmed the winner, we will be in touch to arrange delivery, or where relevant a suitable date for collection or redemption of the prize.
Can I watch the live draw?
Yes — most draws are streamed live on our social media channels. If a competition is not drawn live, the winner is selected automatically and announced on the Winners page.
What if the winner does not respond?
We hold contact details for every entrant, so if we cannot reach the winner during a live draw we will follow up with them directly afterwards.
Which payment methods do you accept?
We accept Visa and Mastercard.
What happens if a competition does not sell out?
The draw still goes ahead as planned on the stated closing date, even if not every entry number has been taken or allocated.
How do I enter for free?
You can enter any competition for free via the postal route. Register a free account via the Competition Page, then send your entry by first-class, unenclosed, handwritten postcard, including your full name, address, contact number, email address and your chosen competition, to: Lucky Breaks Ltd, Bartle House, Oxford Court, Manchester, United Kingdom, M2 3WQ. Full details are in our Terms & Conditions.
How do I close my account?
Email us at [email protected] with “Close My Account” in the subject line, sent from the email address registered to your account.
How do I remove my saved cards?
Head to My Account > Payment Methods, where you can remove any saved cards at any time.
Do I need to prove my age or identity?
We may ask entrants and winners to verify their age, identity and place of residence before releasing a prize. See our Privacy Policy and Terms & Conditions for more.
Is Lucky Breaks a registered company?
Yes — Lucky Breaks Ltd is a registered UK company (Company No. 17398897), registered at Bartle House, Oxford Court, Manchester, United Kingdom, M2 3WQ.